Frequently Asked Questions

Homecare is professional care delivered in the home of the service user. Homecare services are designed to support daily living and wellbeing while enhancing independence. They can include everything from personal care services and complex care nursing to occasional household help, companionship, and medication management.

If you’d like to learn more about the possibility of care at home for yourself or a loved one, get in touch with your nearest Nuliving branch. We’ll arrange an initial conversation and care assessment to understand which type of care is the best fit for your needs.

We offer home care services in Cumbria and home care in North Yorkshire, including:

• Elderly homecare services
• Personal care services
• Complex care nursing
• Physical care needs
• Enabling care and home support
• Dementia homecare
• Domestic homecare 
• Companionship and outings

We offer tailored and flexible delivery options in the form of day care, overnight care, and couples’ care. We can also offer support for after-hospital care for the elderly or younger adults recovering from illness or surgery, as well as emergency home care services for those in need of immediate support.

A care home is where individuals move into a setting as residents while receiving their care. Homecare, on the other hand, allows service users to remain in their own homes while receiving care.

People of any age may require homecare, from the elderly to younger people living with disabilities, long-term health conditions, and mobility challenges.

Yes – it’s vital to us that our service users feel supported and comfortable when navigating the transition from hospital care to homecare, which is why our services include home care after hospital.

Yes, Nuliving is a CQC (Care Quality Commission) regulated organisation, which ensures that our homecare services meet high standards of safety and quality at all times.

No. You can be any age to receive homecare, and our services are available for adults of all ages who require assistance at home.

Yes, Nuliving provides personalised mental health homecare services, tailored to the unique needs, goals, and preferences of each individual. Our approach ensures that care is flexible, respectful, and supportive, helping you or your loved ones maintain their independence and wellbeing at home.

Complex care is for anyone with advanced medical needs requiring specialist assistance. Some examples include neurological conditions, respiratory issues, and severe mobility limitations. 

We have a team of complex care professionals who can confidently manage long-term and high-dependency conditions like the examples above.

A complex care patient is someone who needs specialised care to support their health condition, disability, or injury.

A care plan would be considered complex when it is for a service user who needs specialist support and intervention. For example, somebody with significant medical needs or a disability.

Personal care is a specific type of care designed to help service users with everyday activities, like washing, dressing, toileting, and taking medication.

If you’re concerned about an elderly loved one’s safety or welfare in the UK, you may find the following contacts useful:

101 (Non-emergency police)

999 (Emergency services)

0800 055 6112 (Age UK – The UK’s leading charity for older people)

Their local GP

Familiarity and comfort are two of the most important factors. Our dementia home carers use gentle, person-centred transition techniques so your loved one can adjust to their presence within the home.

There is no set dementia stage indicating when someone may require dementia care. However, many families choose to seek dementia help when their loved one starts experiencing frequent memory loss, confusion, and behavioural changes that impact safety.

Yes, we offer overnight care for elderly and younger service users. Our care providers will be on hand to monitor, reassure, and provide assistance when required throughout the night.

Yes, we can curate joint or individual care plans so couples can remain together in the home while receiving the individual care and attention they require.

NHS continuing healthcare can fully fund homecare services if you are found to be eligible. You can also explore other options over on our homecare funding page.

Homecare costs can differ largely depending on the service user’s location and the type and complexity of care required. 

Please contact your nearest Nuliving branch to book a care assessment, where we can provide a guide to pricing for our tailored homecare services.

The cost of homecare services depends on the type of care required and funding choices.

When you get in touch with our team for a care assessment, we would be happy to provide you with a transparent cost estimate.

UK health insurance usually doesn’t include full cover for private homecare costs. The only exceptions would potentially be for critical illness cover or accident and illness insurance. Our best advice would be to contact your insurer for specific coverage details.

It all depends on the service user’s funding eligibility. For instance, some dementia care services may be free under NHS continuing healthcare.

No, our overnight homecare services do not cost more than daytime homecare.